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FAQ

Do you have a catalogue?

Please refer to the Catalogue Albums on our Facebook Page, Website and Instagram

Do you have GIFT wrapping?

Yes if the item is a gift we will be happy to have the item beautifully wrapped FREE of charge. For Costume Bridal Jewellery items over the value of Rs 3000 all come beautifully packed in elegant red velvet Jewellery boxes used for packing gold jewellery FREE of charge. All products additionally come in our custom packaging.

I am an Apprentice and/or a Junior Lawyer of 2 years at the bar am I entitled to discount?

Yes. You are entitled to a discount of 15% upon proof of photo ID on items purchased from the Lawyer’s Collection. Prior to placing your order please register on our site and send us proof of your entitlement to said discount. We will then inform you after adding your account to the Apprentice/Junior Lawyer's discount customer group. You can then proceed with the purchase entitling you to the discount.

Subject to T & Cs. Avandi reserves the right to change these offers without further notice.

I am a University/Campus Student who will be having my graduation soon. Am I entitled to a discount?

Yes. You are entitled to a 15% discount on your graduation saree. This is a one-time offer for each individual, upon proof of graduation date and your name. You can select from our entire collection. Prior to placing your order please register on our site and send us proof of your entitlement to said discount. We will then inform you after adding your account to the University/Campus Student discount customer group. You can then proceed with the purchase entitling you to the discount.

Subject to T & Cs. Avandi reserves the right to change these offers without further notice.

Do you have a shop?

Not at the moment, as we prefer to sell online to give you the best prices in the market.

Bulk Discount Retail Sales at your organization/company premises: We do conduct Office/Organisation Saree Sale Fairs for Designer and non designer Office wear, Casual Wear and Jewellery items with 15% discount from online quoted rates upon receiving a letter of invitation from you Company, Department or Organization’s Welfare or Administration unit.

Please note all sales at a Sale Fair will be for cash. You can make arrangements for your organization’s Welfare or Administration to pay on your behalf and to deduct it from you salary at the end of the month.

If you wish to organize a Sale Fair please contact us on our hotline 076 390 1777. We need a letter of invitation from your Welfare or Administration to conduct a Sale at the organization premises.

Can I reserve an item?

Yes. Reservations are FREE of charge. When we display the reservation items on the RESERVATIONS section you can reserve and be wait listed. Please note that it will take about 2 weeks time to receive the item in Sri Lanka due to shipping transit times and to dispatch the product to you. We will only display a reserve item on our site and social media after it has been dispatched from the supplier country. All items are first come first served basis. Once the items have arrived we will get in touch with you to proceed with the payment and delivery.

Can I pre-order an item?

Yes. When we display items on the Pre-order Section. These are items we can order & import on your behalf please contact us to check supplier availability as these items sell out fast. Preorders will be undertaken upon advance payment of half the value after we confirm availability.

It will take upto 2 weeks to receive these items by sea cargo and within 3-4 days by air cargo.

Sea Cargo is FREE of charge. If you wish to receive the items by Air cargo the air cargo rate will be borne by you.

Delivery to your doorstep : The Domestic Delivery rate for orders above Rs 3000/- is FREE, if the order is for less than Rs 3000 the delivery rate will be borne by you. Please contact us and we will be happy to assist.

What if the size I ordered does not fit?

We will be happy to send you another size where available or offer you store credit. The cost of return of an item will be borne by you – please see our Return & Exchange Policy.

What if I have forgotted my password?

You will have to contact us to have it sorted.

What do I do if there is a problem with my order?

We do our best to ensure an easy online ordering experience. However in the event that you do face an issue please contact us on sales@avandi.lk and we will be happy to assist.

How can I contact you?

Email : support@avandi.lk

Website : www.avandi.lk

Facebook : www.facebook.com/avandionline

Twitter: @avandionline

Instagram : avandi.lk

Hotline : 076 390 1777 | 0117 598 377

If you can't find the answer to your question on this page, please contact Customer Services at support@avandi.lk / 0117 598 377 or 076 390 1777.